Shipping fees and delivery times
Riyadh
Orders under SAR 300
SAR 25
Orders placed before 2pm
Next day delivery
Order placed after 2pm
2-3 days
Rest of KSA
Orders above SAR 300
Complimentary
Ordes under SAR 300
SAR 25
Delivery time
3-5 business days
Delivery and Returns
For orders placed before 2 pm Aesop.sa delivers next day to Riyadh and within 3 - 5 business days to rest of Saudi Arabia. Orders placed after 2 pm will be delivered within 2 days in Riyadh (excluding Fridays and public holidays).
Standard delivery incurs a fee of 25 SAR for orders below 300 SAR.
Orders above 300 SAR enjoy free shipping to the desired location.
Once an order is dispatched a tracking link will be sent to your email by our delivery partner where you can track the journey of your order.
For any queries or assistance required, you can contact our customer care team from Monday to Saturday between 08:00 AM to 5:30 PM (KSA Time) on +966 566974790 or aesop@awaa.sa
Exchange & Return
We offer refunds on all products returned within 30 days of purchase, in their unopened and original condition. Orders made via the Aesop.sa website can be exchanged or returned in any Aesop Saudi Arabia Official flag ship store mentioned below within the timelines stated in our returns policy.
- Aesop Via Riyadh
Alternatively, we can also collect your returns from your preferred KSA address.
In order to arrange a pick-up, please contact our customer care team via WhatsApp
Please allow 2-3 working days for us to arrange for a pick-up.
Once delivered to our store, it takes up to 5 working days for returns to be processed.
Exchange will only be granted in stores upon presentation of the original receipt.
Items must be in original packaging and sellable condition. Exchange will be granted within 30 days from the date of purchase.
Aesop will only refund the cost of delivery if your order is incorrect or faulty.
If the item was faulty when you receive it, please notify us within 30 days of receipt.
For any queries about exchanges or returns, you can contact our customer care team via whatsapp from Monday to Saturday between 08:00 AM to 5:30 PM (KSA time) on +966 566974790 or email us at aesop@awaa.sa
“A fine, courteous welcome is an invitation card that remains valid year-round.”
Joseph Joubert