1. Delivery Timeframes:

• Orders placed before 2 pm will be delivered the next day in Riyadh and within 3-5 business days to other cities in Saudi Arabia.

• Orders placed after 2 pm will be delivered within 2 days in Riyadh (excluding Fridays and public holidays).

2. Delivery Charges:

• Standard delivery incurs a fee of 25 SAR for orders below 300 SAR.

• Orders above 300 SAR qualify for free shipping to your desired location.

3. Order Tracking:

• Once your order is dispatched, a tracking link will be sent to your email by our delivery partner, allowing you to track its journey.

For any queries or assistance, contact our customer care team from Monday to Saturday between 08:00 AM to 5:30 PM (KSA Time) on +966 566974790 or email us at aesop@awaa.sa.

Returns & Refunds

1. Eligibility:

• Refunds are available for products returned within 30 days of purchase, provided they are in their unopened and original condition.

• Items must be returned in their original packaging and in a sellable condition.

2. Return Methods:

• Products purchased via Aesop.sa can be returned at any Aesop Saudi Arabia official flagship store, such as Aesop Via Riyadh, within the timelines stated in the returns policy.

• Alternatively, returns can be collected from your preferred KSA address.

• To arrange a pick-up, please contact our customer care team via WhatsApp.

   • A service fee of AED 10 will apply for returns made via Cash on Delivery (COD) or Card on Delivery (CDOD).

   • Allow 2-3 working days for pick-up arrangements.

3. Refund Process:

• Once the returned product is delivered to our store or warehouse, the refund will be processed within 7-10 working days in line with our refund SLA.

• Refunds will be issued using the original payment method (e.g., bank transfer for COD/CDOD payments).

• For payments made via Tabby, refunds will follow Tabby's terms and conditions.

4. Faulty or Incorrect Items:

• Aesop will refund delivery costs only if the order is incorrect or faulty.

• Faulty items must be reported within 30 days of receipt for a refund or exchange.

Exchanges

1. In-Store Exchange:

• Exchanges will be granted in-store upon presentation of the original receipt and within 30 days from the purchase date.

• Items must be in original packaging and in a sellable condition.

2. Conditions:

• Exchanges are not applicable for online returns.

For any queries regarding exchanges or returns, please contact our customer care team via WhatsApp from Monday to Saturday between 08:00 AM to 5:30 PM (KSA time) on +966 566974790 or email us at aesop@awaa.sa.