1.      Introduction

These terms are provided by Darb Al Wasel, a branch of Al Waqt Al Abyad Trading (Single Person Company), a company incorporated under the laws of the Kingdom of Saudi Arabia with license number 1010978340, VAT number 310208252600003, and registered office at 8000 King Fahed Road, 4055, PO Box 12333, Riyadh, Kingdom of Saudi Arabia (hereafter “AWAA”, or “We”, or “Us”), in its role as Aesop’s distributor in the Kingdom of Saudi Arabia. Aesop offers skin, hair and body care products of the finest quality available for sale in stores and online (together the “Services”).

This website sa.aesop.com (“Website”) is operated by AWAA.

Our Website allows you (“You” or “Your”) to engage in a variety of activities, such as browsing the Aesop catalogue and purchasing items.

Your access to and use of the Website is conditioned on Your acceptance of and compliance with these Terms and Conditions, other terms incorporated by reference into these Terms and Conditions from time to time, and all applicable laws and regulations. If You disagree with such compliance, You may not access the Website. You represent You have the legal authority to accept these Terms and Conditions on behalf of Yourself or any party You represent. The Website is not designed or intended for use by children under the age of 18, and our Services are not intended for children under the age of 18. We do not intentionally gather personal information from visitors who are under the age of 18. If You are under the age of 18, You are not permitted to submit any personal information to Us. If You are under the age of 18, You should use the Website only with consent of a parent or guardian. You are solely responsible for the accuracy and completeness of information You provide to Us when creating a profile on the Website.

2.      Intellectual Property Rights

The Website, its content, features and functionality are and will remain the exclusive property of AWAA and its licensors and are protected in the Kingdom of Saudi Arabia and internationally by a variety of laws, including but not limited to, copyright laws, trademark laws and other proprietary rights laws.

Nothing in the Terms and Conditions grants You a right or license to use any trademark, design right or copyright owned or controlled by Us or any other third party except as expressly provided in the Terms and Conditions.

3.      Links to Other Websites

Our Website may contain links to third-party websites or services that are not owned or controlled by Us. AWAA has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

4.      Limitation of Liability

In no event shall AWAA, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) Your access to or use of or inability to access or use the Website ; (ii) any conduct or content of any third party on the Website; (iii) any content obtained from the Website; and (iv) unauthorized access, use or alteration of Your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not We have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

5.      Exclusion of Warranty

This Website is provided “as is” and We make no express or implied representations or warranties of any kind, related to the materials contained on the Website.

We further do not warrant that the Website will be constantly available, or available at all; or the information on this Website is complete, true, accurate or non-misleading.

6.      Severability

If any provision of these Terms and Conditions is, or is found to be, unenforceable under any applicable law, that will not affect the enforceability of the other provisions of these Terms and Conditions, or the enforcement of the Terms and Conditions as a whole.

7.      Revisions of Terms and Conditions

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. Any changes to these Terms and Conditions shall be effective immediately following the posting of such changes. By continuing to access or use our Website after those changes become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, please stop using the Website.

8.      Entire Agreement

These Terms and Conditions constitute the entire agreement with Us in respect to its subject matter and supersede all prior agreements relating to its subject matter.

9.      Governing Law and Jurisdiction

These Terms and Conditions shall be governed and construed in accordance with the laws of the Kingdom of Saudi Arabia. Our failure to enforce any right or provision of these Terms and Conditions will not be considered a waiver of those rights.  

Invoice Terms & Conditions

1.    Please retain your original receipt (i.e. email confirmation) as proof of purchase.
2.    You can exchange your product within 30 days from the date of delivery, provided the item is in its original packaging and in sellable condition. Exchanges will only be granted upon presentation of the original receipt and can only be done in stores. 
3.    Refunds will only be granted in case of negative skin reactions or faulty packaging. All refunds must occur within 30 days from the date of delivery. Online purchases can be refunded both in stores and online. 
4.    If your order is delayed for more than 15 days from the date the order was confirmed, you may cancel the order and obtain a full refund. 
5.    We accept the following payment methods for orders placed on our website: Visa, Mastercard, American Express, Apple Pay, Tabby, Tamara, and Cash/Card on Delivery (“COD”). For all COD orders, a SAR 10 fee will apply. You agree to pay the full purchase price in cash or card upon delivery. Payment shall be made to the delivery representative upon receipt of your order. The delivery will not be completed, and the order will not be released until full payment is received. In the event you fail to provide the required payment, the order will be cancelled and will not be handed over to you.

6.    If you have any complaints about your purchase, please reach out to our customer care team from Monday to Saturday via email (aesop@awaa.sa) between 8:00 am to 5:30 pm (except public holidays).
7.    Alternatively, please reach out to us via WhatsApp on +966545354808 between 8:00 AM to 5:30 PM (except public holidays). All complaints will be reviewed within 24 to 48 hours and resolved within 7 business days.